1. About This Policy
This Privacy Policy explains how Adelaide Cash for Carz (โweโ, โusโ, โourโ) collects, uses, stores, discloses, and handles personal information when you: visit our website submit a quote form contact us by phone, email, or website form interact with us about selling a vehicle browse our website using cookies or similar technologies We aim to handle personal information in accordance with applicable Australian privacy laws.
2. What Personal InformationWe May Collect
Depending on how you interact with us, we may collect personal information such as: your name phone number email address suburb or pickup location vehicle details such as make, model, year, registration status, and condition information you provide in enquiry forms, messages, phone calls, or emails records of our communications with you device, browser, IP address, and website usage information cookie and analytics data We may also collect information about whether a vehicle starts, drives, rolls, steers, has damage, or has missing parts, where that information is relevant to your enquiry.
3. How We Collect Personal Information
We may collect personal information: directly from you when you complete a form, call, text, email, or otherwise contact us when you request a quote or service when you browse our website through cookies, analytics tools, and similar technologies from third parties where you have authorised them to deal with us on your behalf from publicly available sources where reasonably necessary and lawful
4. Why We Collect and Use Personal Information
We may collect, hold, use, and disclose personal information for purposes including: responding to enquiries assessing vehicle quote requests arranging inspections, pickups, towing, or collection communicating with you about your enquiry or transaction confirming location, access, and vehicle details improving our website, services, and customer experience maintaining business records fraud prevention, dispute handling, and risk management complying with legal and regulatory obligations sending service updates, and where permitted, marketing communications
5. Cookies, Analytics, and Similar Technologies
Our website may use cookies and similar technologies to: help the website function properly remember user preferences analyse traffic and website performance improve usability and content measure advertising or marketing performance where applicable Some cookies may be set by third-party services such as analytics, advertising, form, or hosting tools. You can usually manage cookies through your browser settings. Disabling cookies may affect some website functions.
6. Tracking Pixels and Advertising Tools
We may use third-party tools such as analytics tags, remarketing tools, or tracking pixels to understand website traffic and improve our advertising or website performance. These tools may collect information such as: IP address browser information device information pages visited actions taken on the website Where these tools are used, data may be handled by third-party providers under their own policies as well as ours.
7. Disclosure of Personal Information
We may disclose personal information to: our staff, contractors, and service providers website hosting, IT, analytics, and form-processing providers towing, logistics, pickup, operational, or administrative providers where relevant professional advisers regulators, government bodies, courts, or law enforcement where required or authorised by law other parties where you have consented or where disclosure is reasonably necessary for the requested service We do not disclose personal information except as reasonably necessary for the purposes described in this policy or as required or authorised by law.
8. Overseas Disclosure
Some third-party website, analytics, cloud, email, advertising, or technical service providers may store or process information in Australia or overseas. Where this occurs, information may be handled by those providers under their own systems and locations.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include: secure website hosting measures restricted access to data where practical password and account controls software, plugin, and system maintenance business process controls However, no website, email system, online form, server, or internet transmission is completely secure. For that reason, we cannot guarantee absolute security.
10. Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, legal, operational, and record-keeping purposes. When personal information is no longer reasonably required, we may delete, de-identify, or securely destroy it where appropriate.
11. Access and Correction
You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before giving access or making corrections.
12. Marketing Communications
If we send commercial electronic messages such as emails or SMS marketing, we will do so in accordance with applicable laws. You can opt out of marketing communications at any time by: using the unsubscribe link where provided replying with an opt-out request where applicable contacting us directly Service or transaction-related communications may still be sent where necessary.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those websites. You should review their privacy policies separately.
14. Complaints
If you have a privacy concern or complaint, please contact us first using the details below. Please include enough detail for us to understand and respond to your concern. We will review your complaint and respond within a reasonable time.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on this website.
16. Contact Us
If you have any questions, access requests, correction requests, or privacy complaints, please contact:
Adelaide Cash for Carz
Website: https://www.adelaidecashforcarz.com.au/
Phone: 0493 135 927
Email:info@adelaidecashforcarz.com.au